Cancellation & Refund Policy
Last updated: 24 September 2026
Every Printster order is printed specifically for you, from your own files. That is why cancellations are only possible before printing is finished, and refunds depend on what went wrong. This policy sets out exactly when you can cancel, when you get a reprint or refund, and how long refunds take.
Quick summary
| Situation | What you get |
|---|---|
| You cancel before printing is complete | Refund minus a 10% cancellation charge |
| You cancel after quality check or dispatch | Not possible, because the order has been produced |
| We cancel your order (for example, a file we cannot print) | Full refund to your original payment method |
| Wrong, damaged, missing or defective items, reported within 48 hours of delivery | Free reprint or refund for the affected item |
| Paid twice for the same order | Duplicate amount refunded in full |
Cancelling an order
- Unpaid orders can be cancelled by you from your order page at any time.
- Paid orders can be cancelled until printing is complete and the order enters quality check. To cancel, contact customer support as soon as possible at info@printster.in or +91-9643230482 with your order number. Most orders go into production on the day they are placed, so please contact us quickly.
- Once an order has passed quality check, been packed or dispatched, it cannot be cancelled.
- Cancellation charge: when you cancel a paid order, 10% of the order total is deducted to cover file processing and production already started. The rest is refunded.
When we cancel an order
We may cancel an order, fully or partly, if a file cannot be printed as ordered (for example, it is corrupt or password-protected, or its content breaks our content policy), if a product or pincode becomes unavailable, if there was an obvious pricing error, or if we suspect fraud. We will tell you why. When we cancel, you receive a full refund with no cancellation charge.
Reprints and refunds for problems with your order
If your order arrives damaged, incomplete, or not as you ordered it (for example, the wrong paper, colour setting, binding or quantity):
- Email info@printster.in or call +91-9643230482 within 48 hours of delivery, with your order number and clear photos of the problem and the parcel.
- We review your claim and reply within 24–48 hours.
- If the fault is ours, we will reprint and re-deliver the affected items free of charge, or refund them if you prefer. We pay for any return shipping.
How we assess claims:
- We print exactly the file and settings you submit. We cannot accept claims for spelling mistakes, low-resolution images, content cut off by the margins, or colours that differ slightly from your screen, because these come from the file itself. We do not offer borderless printing, so every page has a small margin.
- Minor cosmetic marks, such as a light scratch or a slightly bent corner, do not qualify for a refund.
- If only the binding is faulty, we re-bind the order free of charge or refund the binding charge.
- If only one item in a multi-item order has a problem, the reprint or refund covers that item.
- Claims made more than 10 days after delivery cannot be accepted.
How refunds are paid
| Refund type | Paid to | Timeline |
|---|---|---|
| Order cancelled by Printster, defective order, duplicate payment | Your original payment method (UPI, card, net banking or wallet) | 7–10 working days after approval, depending on your bank |
| Order cancelled by you | Print Cash (your Printster wallet), ready to use on your next order, or your original payment method on request | Print Cash: immediately after approval. Original method: as above. |
| Amounts you paid with Print Cash | Returned to Print Cash | Immediately after approval |
Print Cash has no expiry date. If you have not received a refund within the timeline above, contact us with your order number and we will share the gateway’s refund reference so your bank can trace it.
Returns
Because every order is custom-printed, we do not accept returns for change of mind. Where we ask you to send an item back so we can inspect a defect, we arrange and pay for the return pickup.
Contact
Customer support: info@printster.in · +91-9643230482 (Monday to Saturday, 11 am – 6 pm). Not satisfied with the outcome? See our grievance redressal process.